Frequently Asked Questions

We carry both sterling silver and premium fashion jewelry. Every product listing clearly states the material, so you always know exactly what you're getting.

Our plating is high quality and made to last with everyday wear. When you're not wearing your pieces, we suggest storing them in their original Kiian pouch in a cool, dry place to help maintain their shine and extend their lifespan.

Our silver pieces are nickel-free and gentle on sensitive skin. Our fashion pieces are brass with high-quality gold or rhodium plating, which most people wear comfortably, but we'd avoid them if you have a known brass allergy. The exact materials are listed on every product.

We want you to love what you ordered. If something isn't quite right, you have 7 days from delivery to return it. Just reach out and we'll take care of you. Return shipping fees apply. You can read the full details on our Return Policy page.

The fastest way is our online returns portal. Enter your order number and the zip code or email from your order, pick your items, and submit. We review it personally and reply by email with next steps. Prefer email? Send your order number to info@kiianjewelry.com and we will take it from there.

Yes! We offer free standard shipping on all U.S. orders over $60.

We ship every order within 1 to 2 business days from Atlanta, GA. With standard shipping, most orders arrive in 3 to 7 business days. Need it sooner? Choose expedited at checkout and get it within 2 days.

Absolutely. You'll receive an email with your tracking number as soon as your order ships, so you can follow your package every step of the way.

Currently we ship within the United States. We're working on expanding to international shipping in the future. Stay tuned!

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through secure, encrypted checkout.

We process orders quickly to get them to you fast. If you need to make a change, please contact us within 2 hours of placing your order and we'll do our best to accommodate your request.