Shipping & Returns

We ship from Atlanta, Georgia. Orders are packed within 1-2 business days and arrive in 3-7 business days within the U.S. Shipping is free on orders over $60, and you'll get a tracking link by email as soon as your order ships.

We accept returns within 7 days of delivery. To be eligible, your piece must be unworn and in its original condition, with all original packaging and tags intact, and the security tag still fully attached and untampered. Proof of purchase is required.

The fastest way to start a return is our online returns portal. Enter your order number and the zip code or email from your order, pick your items, and choose a refund or store credit. Once approved, we email you a return shipping label and its cost is deducted from your refund. Items sent back without prior approval can't be accepted.

SUBMIT YOUR RETURN REQUEST HERE

Once we receive and inspect your returned item, refunds are issued to your original payment method within 3-10 business days. It may take additional time to appear on your statement, depending on your bank. We don't offer direct exchanges; to swap for something else, return the original piece and place a new order.

Return shipping is the customer's responsibility. We provide the label so your return is tracked, and its cost is deducted from your refund. Original shipping charges (if any) are non-refundable.

Please note that colors may vary slightly with screen settings and lighting. We also reserve the right to decline returns from accounts with a history of excessive returns.

Please inspect your order when it arrives and let us know within 48 hours if a piece is defective, damaged, or not what you ordered. Report it through our returns portal with a few photos of the issue, or email info@kiianjewelry.com, and we will make it right at no cost to you.