Return & Refund Policy

At Kiian Jewelry, we stand behind the quality of our pieces and want you to shop with confidence. Please review our return policy carefully before making a purchase.

1. Return Window

We offer a 7-day return policy, meaning you must request a return within 7 days of receiving your item. Return requests made after this period will not be accepted.

2. Eligibility Requirements

To qualify for a return:

• The item must be unworn, unused, and in the same condition in which it was received
• The item must include all original packaging, tags, and accessories
• The security tag must remain fully attached and untampered

If the security tag has been removed, altered, or damaged, the item is not eligible for return.

Proof of purchase (receipt or order confirmation) is required.

3. How to Start a Return

To start a return, submit a request through our return portal within 7 days of delivery.

If you have trouble using the portal, email us at info@kiianjewelry.com with your order number.

Once your return is approved, we will email you a prepaid return label and instructions.

Returns are sent to:

Kiian
5675 Jimmy Carter Blvd Ste # 670
Norcross, Georgia 30071
United States

Items sent back without prior authorization will not be accepted.

4. Return Shipping Costs

Customers are responsible for all return shipping costs. The cost of the prepaid return label we send is deducted from your refund amount. Original shipping fees are non-refundable.

If you choose to ship the return yourself, we recommend a trackable shipping service, as we are not responsible for lost or damaged return shipments.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us at info@kiianjewelry.com within 48 hours of receipt so we can evaluate the issue and resolve it promptly.

6. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized pieces
• Sale items
• Gift cards
• Items with removed or tampered security tags

We reserve the right to refuse any return that does not meet our policy requirements.

7. Exchanges

We do not offer direct exchanges. To receive a different item, please return the original piece (if eligible) and place a new order once the return is approved.

8. European Union Orders

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must still meet all eligibility requirements, including being unworn, unused, and with the security tag fully attached.

9. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@kiianjewelry.com.